1. Return procedure:

All b.liv products have a 14-day money-back guarantee when purchased directly from b.liv. This means you are eligible for a full refund of the purchase price if returned within 14 days of received date. b.liv is not responsible for return postage, the cost of insurance, or lost or undelivered items.

Once the company has received and verified your return, you will receive refund to your credit card of the online payment gateway account used during the purchase. Return postage fees are borne by the customer.

Please take note that all goods returned must be in good condition. Empty or almost finished products will not be entertained.

2. How do I make a return?

If for any reason you are not completely satisfied with our products, please reach out to our Customer Care Team.

Please include the original sales receipt and/ or invoice in your return. And send the package to the following address:

BLIV Returns
Attn: Return Dept.
No 24 - 30, Jalan PJS 11/5,
Sunway Industrial Park,
47500 Petaling Jaya,
Selangor, Malaysia.

The original shipping and handling charges, if any, will not be refunded.

3. What if I want a refund but I used a promo code or I made a purchase during sales period?

No problem. Refunds will be the purchased price shown on sales receipt and/ or invoice.

4. Can I request for a refund after 14 days of receiving the parcel?

We regret that you will not be entitled for refund when your return is after 14 days from the date received.

5. Important notice on cash refund.

Please note that it may takes up to 10 business days to process any refunds. We will notify you via email once your request has been processed. Your financial institution will likely take approximately 14 business days to reflect this transaction. If you have any questions about your refund, please contact us.

We usually refund any monies using the same payment gateway originally used by you to pay for your purchase.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the post office/ courier office as proof of postage.

We reserve the right to refuse a refund request if it does not comply with our policy.

6. How do I return products not purchased at bliv.com?

Items not purchased directly from bliv.com, cannot be returned to us for a refund or exchange. They should be returned to the purchase location.

7. Exchange procedure*:

• Return the incorrectly ordered product to b.liv office within 14 days of receiving them.
• Includes your original sales receipt and/or invoice.
• Indicate the right product that you wish to receive.
• You will receive your desire product at your original shipping address, at no cost to you.
• Should there be any difference in prices, we will submit a payment refund to you, once completed we will prepare to ship the right product to you.
• Only one exchange per order will be entertained. Subsequent request for exchange under the same order will not be accepted.

* Please take note that the exchanged product(s) must be unused and unopened.
* The shipping fee is borne by the customer.