1. How do I get my parcel's tracking number?You will receive a DHL Express Worldwide's tracking number in the delivery notification email from [email protected] when your order is shipped.
Alternately, you can check your order status from "My Account", under "Recent Orders". Click on "View Order".
2. When will I receive my order?All purchases are shipped out from Kuala Lumpur, Malaysia by DHL Express Worldwide, estimated arrival within 3-7 business days.
3. Is there any other shipping option for selection?Our standard shipping option is DHL Express Worldwide.
4. Can I pick up my items at b.liv office?No, Shop Online bliv.com does not offer self-service delivery location to pick up your orders.
5. What are the terms and conditions for Free Shipping?We offer free shipping for every order of $70 or more.
6. How much do I get charged for shipping if my purchase is below $70?For every order below $70, a flat shipping fee of $15 will be charged.
7. What if my order hasn’t arrived in the estimated time?For every shipped order there is a tracking number being attached with it. You can use the tracking number to obtain up-to-date information about the status of your delivery via the shipment tracking platform at tracking.my .
Alternately, please track your shipment using the quick form at below:
8. When is my product being shipped?We will announce earlier shall there be a long holiday where all orders received will be processed only after the holiday.
Typically between 24-48 hours after payment approved between Monday - Friday.
Orders received over the weekend may take longer before it is ready for ship-out, approximately 48-72 hours.
9. Is signature required in receiving my parcel?Yes. Signature is required upon receiving your parcel.
10. I was not home when a delivery was attempted, will the courier service make another attempt?Yes. The courier service makes up to 2 delivery attempts, excluding Saturdays, Sundays and holidays. You will be contacted by the DHL local agent via the contact number provided during your order confirmation for further instructions.
11. What should I do if a product is missing from my order?First, verify your order detail from "My Account" > "Order History & Status" > "View Order".
If the number of products is different than your order, please contact us immediately at [email protected]. A replacement will be send to you within 5 business days without any additional costs to you.
12. Do your sites deliver to APO or FPO or PO boxes address?Please note that we will not accept delivery to a PO box address and it might not be possible for delivery to some locations within the aforesaid areas in certain circumstances. If delivery to some locations is not possible, we may contact you to arrange for delivery to an alternative address.
13. How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?
- If your order was damaged, misdelivered or tampered with while in transit, please contact us at [email protected] within 2 business days of delivery.
- If your order was lost while in transit, please contact us at [email protected] within 7 business days of not receiving your order.
14. Important notice on customs fees, duties or taxes.Our prices do not include duties or value-added taxes (vats). If assessed, these charges are the responsibility of the package recipient who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for customs declaration.
Notice: We do not ship to P.O. Boxes or APO/FPO/DPO Military Addresses.
Categories: Delivery & Returns