Why were some products discontinued?We apologize if we discontinued one of your favorite b.liv products. Decisions to discontinue or introduce a product and/or size are made in response to consumer preferences and purchasing patterns throughout the country.
Please contact us with the name of your favorite product that has been discontinued. We’d be happy to recommend other products for your specific skin concerns.
How do I know if my products are expired?The batch code on the product will provide you with the expiration date. The batch code consists of a series of letters and number. The code will be stamped on the bottom of the bottles. For the tubes, it will be stamped on the crimp when the back of the tube is facing you. For the boxes, it will be stamped on the back of the box.
When unused, unopened, and stored properly, b.liv products have a shelf life of 3 years unless it contains an active ingredient. Some active ingredients include (but are not limited to) salicylic acid, etc. These ingredients are listed separately from the other ingredients and their specific percentage is shown. In those cases, the unused/unopened package has a shelf life of 2 years.
Are b.liv products safe to use while pregnant or breast-feeding?b.liv carefully assesses our products and ingredients to ensure they are safe for use. Because every person and pregnancy is unique, we recommend you seek your doctor's advice if you are unsure or have any questions about the products you use during pregnancy and/or lactation.
Does b.liv test on animals?b.liv is opposed to animal testing. We don't test our finished products on animals or conduct animal testing during the formulation process. We don't submit our products for animal testing by third parties anywhere in the world except where required by local law.
I've had an adverse reaction, what do I do?For any skin reactions (e.g. redness, tingling, swelling etc.) please email our us on email@example.com and we will get back to you as soon as possible.
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